Q: Can I reuse furniture or accessories that I already own?


A: Of course! Reusing existing furniture is practical, economical, and good for the environment.  Simply submit photos and specific measurements of each item you wish to reuse.  We can either include each item in the design as-is, or suggest improvements such as fabric to reupholster a sofa, or a paint color to add new life to an old end table.


Q: What if I don’t like the paint color or furniture you specify?


A: Due to the nature of e-design, we can’t reconsider every element of the design.  However, we truly want you to be happy with your E-Interiors results.  We will substitute specifications of up to 3 items that you dislike (paint, furniture, rug, etc.) free of charge.  Additional substitutions will be billed at our standard hourly rate.


Q: What if I try to purchase a specified item and it is no longer available?


A: One of the great things about e-design is that it allows you to implement the design at your own pace.  Unfortunately, retailers do sometimes discontinue items that were available at the time we designed your room. We guarantee our design for up to three months from the date we ship your package. If an item sells-out or is discontinued within three months, we will specify a substitution free of charge.


Q: I’m too busy to take detailed measurements.  Can you do it for me?


A: If you live in the San Francisco Bay Area, we can take the measurements for you.  Measuring services will be billed at our standard hourly rate, on top of the e-design fee.  Please email for more information.


Q: Will I be purchasing the specified furnishings and materials myself?


A: Yes.  E-design enables you to purchase all the items yourself, at your own pace, and in keeping with your budget.  We only specify items that are available at local retailers or from online retailers who ship all over the country.


Q: I don’t have time to do all the purchasing myself.  Can you do it for me?


A: Yes, for an additional fee.  We charge a 5% commission on the retail price of all items that we purchase for you.  However, we also extend any design-trade discounts that we receive from retailers.  If we receive a 20% discount on an item, we will essentially be extending a 15% discount to you and taking the other 5% as our fee.  Please email for a more detailed explanation of purchasing benefits, or CLICK HERE.


Q: I want access to  exclusive trade-only vendors.  Can trade-only furnishings be included in my design?


A: Yes, but only if you utilize our purchasing services for an additional fee (see question above).  Clients are not eligible to purchase trade-only items directly from the vendors.  We must do it for you.  Thus, if you wish to utilize this service, you must clearly state it in your Questionnaire and Service Agreement before we begin the design process.


Q: Will I be entitled to any discounts?


A: Our e-design fees do not include discounts on specified furniture, accessories, materials, or outside services.  To receive our trade-only discount on furnishings, we must do the purchasing for you.  Please see above for information on purchasing.


Q: Can I cancel my order for a full refund?


A: In order to complete the project within 6 weeks, we begin working on your design scheme the moment all of your information and payment has been submitted.  Thus, we do not offer full refunds once the Service Agreement has been signed and a package has been purchased.  We hope that the free initial consultation and the lower priced mood board ensure that you feel confident about our e-design service prior to committing to the complete design package. 


Q: I payed a deposit for a mood board but I don’t want to move forward with a design package?  Can I get a refund for the mood board?


A: Mood Board deposits are non-refundable.  The deposit is intended to cover the time and effort we put into creating a unique design scheme for your space.  Regardless of whether or not you purchase a complete package, the mood board is yours to keep and enjoy.

FREQUENTLY ASKED QUESTIONS


Q: What is the difference between full-service design and e-design?


A: Full-service design covers the entire design process from initial concept development, to measuring the space and drawing the design and construction documents, to purchasing furnishings and material, to coordinating and supervising contractors, to the final installation of all design elements.  The process can span months as a wide range of design solutions are considered.  With e-design, you save money by doing the legwork (measurements, installation, etc.) yourself, and you receive your results quickly, as we provide just one complete design solution for the space. 


Q: How can I be sure that a designer I have never met will understand my needs and style?


A: We realize that E-Design, although less expensive than full service design, is still a major investment.  We invite you to send us a completed questionnaire and photos of your space prior to purchasing a design package.  We will respond with a brief proposal of ideas for your space.  If you like what you hear, move to the next step by paying a deposit for a mood board.  If you like what you see, go ahead and commit to a design package.  The Mood Board deposit will be deducted from the cost of whichever package you purchase.  Once you have purchased a package and submitted all measurements for your space, you will have a one-hour phone call with Heather to discuss ideas and answer questions.  Two weeks later you will receive a Design Preview Board featuring possible selections for your room, along with another phone call to review the board.  This ensures that both the client and designer are happy with the direction the design is going, and prevents any unwelcome surprises in the final design box.


Q: What is included in the e-design fee?


A: Mood board deposits will be counted towards the cost of your e-design package.  In addition to the initial mood board, the e-design fee for all standard room designs includes your final concept board, the floor plan with furniture layout, elevation drawings, one or more colored drawings, your shopping list, samples of selected materials, a look book, and tips for implementing the design on your own.  For our Junior room designs, the e-design fee includes your final concept board, the floor plan with furniture layout and one elevation, your shopping list, and tips for implementing the design.  All prices include ground shipping of your completed design package.


Q: Are there any additional costs outside of the e-design fee?


A: Your design fee does NOT cover the cost of any products specified.  Your fee also does not include any additional services such as measuring or purchasing.  Those services may be purchased separately but are not required.


Q: How long will it take for me to receive my completed design package?


A: You will receive your initial mood board within one week of paying your deposit.  The rest of the process takes approximately 6 weeks from the date that we receive ALL necessary components from you.  The necessary components include measurements and photos of the space and any items you wish to re-use in the new design, and full payment along with a signed Service Agreement.


Q: What is the purpose of The Questionnaire?


A: The questionnaire is our primary method of determining the desired style and purpose of your space.  It includes questions about your color and style preferences and dislikes, as well as how you will use the room, and any quirks or details in the space that we should be aware of.  Once the design process is underway, we may request additional information specific to that room in order to truly personalize the design to your unique space.


Q: Will I be able to afford the furnishings you specify?


A: The Questionnaire includes a budget assessment for your project.  It is very important that you estimate your budget as accurately and realistically as possible.  Whether you have a large budget and want luxurious, exclusive selections, or you have a small budget and want to get the most bang for your buck, we will work within your parameters.


Q: Can I reuse furniture or accessories that I already own?


A: Of course! Reusing existing furniture is practical, economical, and good for the environment.  Simply submit photos and specific measurements of each item you wish to reuse.  We can either include each item in the design as-is, or suggest improvements such as fabric to reupholster a sofa, or a paint color to add new life to an old end table.